In The Story of Not the Way It Feels, Bits & Bobs Manager Tash Hall talks about the character Sarah Morris, who is the ex-best friend of The Caller. This is based on information from the original script. In the actual final film Not the Way It Feels, since the song Operator (That's Not the Way It Feels)' is played throughout and covering any dialogue, the name of the ex-best friend is therefore not known to the audience watching Not the Way It Feels.